Terms of Service

Last Updated: September 28, 2026

These Terms of Service (“Terms”) govern your use of the First Gear AI website (https://firstgear.ai) and all related services provided by First Gear AI LLC, a Texas limited liability company (“we,” “us,” or “our”). By accessing our website, purchasing our package, or using any of our tools, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use our services.

What We Provide

First Gear AI provides an AI-powered business operating system called your operator agent. We offer one package: a one-time setup fee, then a monthly subscription, in the amounts shown at checkout. That package includes:

• A dedicated Supabase project for your business. We provision it inside our own Supabase organization, we pay for it, and we run it for you. You do not create or pay for a database account of your own. The data inside it is yours.
• A database structure configured for how your business actually runs
• A system prompt and AI configuration for use with Anthropic’s Claude
• Guided setup sessions, included in the setup fee, in which we configure the system alongside you and hand it over in working order
• A user guide and reference documentation
• Dashboard access
• Ongoing support and hosting for as long as your monthly subscription is current

You connect your own AI account and your own tools (email, calendar, drive, and others you choose). Your data is yours, and you can export all of it at any time.

Third-Party Services You Connect

Your agent works alongside accounts you hold with third-party services that we do not own, operate, or control:

• Anthropic (Claude): You bring your own Claude account and connect it to your agent. You purchase it directly from Anthropic. We are not affiliated with Anthropic and are not responsible for Claude’s availability, performance, outputs, pricing changes, or terms of service.
• Your other tools: Depending on your configuration, you may connect email, calendar, drive, Google Workspace, Notion, or other services. You hold those accounts, and they are governed by their own terms.

Supabase is different. It is not a service you connect and not an account you hold. It is the platform we use to run your dedicated project, under our own organization and our own bill, which makes it our subprocessor rather than your vendor. See our Subprocessor List.

Changes to third-party services (pricing, features, availability, or terms) may affect your ability to use the Service. We cannot guarantee compatibility with future versions of third-party services.

Your Data

You own your data. Completely.

• All data stored in your First Gear database belongs to you, including while we host it for you.
• All conversations you have with Claude belong to you (subject to Anthropic’s terms).
• The project itself is ours. It sits in our Supabase organization and we pay for it. Your data is locked on your screen before it reaches that project, with a key only you hold. We can see that your account exists, when you signed in, and how much storage you use. We cannot see what you saved. We do not sell it, use it for advertising, or use it to train AI models. Our Privacy Policy covers this in detail.
• You can export everything at any time, in a standard format, and take it with you. You cannot move the Supabase project itself, because it is ours. What you can always do is take the data out, and tell us to delete what is in it.
• If you cancel, your desk stays up and your data stays exportable for a window after you leave, so you can take everything with you. When that window closes we keep your locked copy, free, so you can take it or come back. Only your key opens it. Ask us to delete it and we will. See Cancellation below for how long the window runs.

We also store your account information (name, email, payment details) as described in our Privacy Policy.

Intellectual Property

What You Own

• All data you create and store in your First Gear database
• All content you generate through your use of the tools
• Your business processes, workflows, and customizations built on top of our system

What We Own

• The agent system prompt, instructions, and AI configuration
• The database structure design, SQL scripts, and structural architecture
• The dashboard code, components, and interface design
• The Supabase project your system runs in, which we provision and pay for. The data inside it is yours, as stated above.
• Our brand, trademarks, website content, and marketing materials
• Documentation, guides, and reference materials

Your License

When you purchase our package, we grant you a non-exclusive, non-transferable license to use our proprietary materials (system prompt, database structure, dashboard) for your own business operations. This license remains active for as long as your subscription is current.

You may not:

• Redistribute, resell, sublicense, or share our system prompt, database structure, or dashboard code with third parties
• Use our materials to create a competing product or service
• Remove or alter any proprietary notices or branding
• Reverse engineer our systems for the purpose of replication or redistribution

Payments and Billing

• Our pricing is one package: a one-time setup fee, then a monthly subscription. The amount you owe is the amount shown at checkout and confirmed in your receipt. All prices are in US dollars.
• Payments are processed securely through Stripe.
• The monthly subscription renews automatically at the end of each billing period unless cancelled.
• The monthly fee covers the Supabase project we run for you. You are never billed by Supabase for it, and you never need an account with them.
• We will provide at least 14 days’ notice before any price increases take effect on your account.
• Failed payments may result in service suspension.

Refunds

There is no contract and no minimum term. You can cancel your monthly subscription at any time, and you will not be charged again after you cancel.

• The one-time setup fee pays for the build and provisioning of your dedicated system. It is earned when that work begins and is not refundable, except where the law requires or where we fail to deliver the system.
• Monthly subscription fees are charged at the start of each billing period and are not refundable once that period begins. Cancelling stops future charges; it does not refund the period you are in.
• We always refund duplicate or erroneous charges, and we refund the unused remainder pro rata if a material change to these Terms that you decline takes effect mid-period.

Approved refunds go back to your original payment method within 10 business days of approval. Our Refund and Cancellation Policy sets out the full mechanics and controls where the two overlap.

Cancellation

You may cancel your subscription at any time from the Billing section of your account settings. It takes effect immediately, with no call, no email, and no conversation with us.

Upon cancellation:

• Your access to support, hosting, and dashboard features ends at the close of your current billing period.
• Your data goes with you. While your subscription is active you can export everything, in a standard format, from the download in your desk, any time you want and without asking us. Take that export before you cancel.
• Your desk stays up and your data stays exportable for 30 days from the day you cancel, and never for less than the rest of the period you already paid for. Export as many times as you like while that window is open.
• When the window closes we keep your locked copy, free, so you can take it or come back. Only your key opens it. Ask us to delete it and we will. The full mechanics are in Section 11 of our Data Processing Addendum.
• If you want your data deleted sooner than that, say so and we will delete it on the timetable in Section 11 of the DPA.
• Your system prompt and AI configuration remain functional in your Claude setup.
• You retain the right to continue using your own exported data for your own business use, but the license to redistribute or share our proprietary materials terminates.

Acceptable Use

You agree not to use our services to:

• Violate any applicable law or regulation
• Harm, harass, threaten, or defraud any person
• Transmit malware, spam, or other harmful content
• Attempt to gain unauthorized access to our systems or other users’ data
• Reverse engineer, decompile, or disassemble our proprietary technology for competitive purposes
• Use our services to build a competing product
• Misrepresent your affiliation with First Gear AI

We reserve the right to suspend or terminate your access if we reasonably believe you are violating these terms.

Account Termination

We may suspend or terminate your account if:

• You violate these Terms
• You fail to pay for your subscription after reasonable notice
• We are required to do so by law
• We discontinue the service (with at least 60 days’ notice)

If we terminate your account for cause, refunds are not guaranteed. If we discontinue the service, we will provide a prorated refund for any unused subscription period. Upon termination, your data remains yours, the download in your desk stays available until your access ends, and the locked copy we keep for you under Cancellation above applies the same way.

Disclaimers

Our services are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

AI Output Disclaimer: Your agent uses Anthropic’s Claude to generate responses, recommendations, and content. AI outputs may be inaccurate, incomplete, or inappropriate. You are responsible for reviewing and validating any AI-generated content before relying on it for business decisions. We do not guarantee the accuracy, reliability, or suitability of AI outputs.

No Business Outcome Guarantee: We do not guarantee specific business outcomes, revenue increases, time savings, or operational improvements from using our services.

Third-Party Services: We are not responsible for the performance, availability, security, or policies of third-party services including Anthropic, Stripe, Google, our hosting and infrastructure providers, or any other service you connect to your agent.

Limitation of Liability

To the maximum extent permitted by applicable law, First Gear AI LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services, including but not limited to loss of profits, data, business opportunities, or goodwill.

Our total aggregate liability for any claims arising out of or related to these Terms or your use of our services shall not exceed the total amount you paid to us in the 12 months preceding the claim.

We are not liable for damages caused by third-party service outages, AI-generated content or recommendations you act upon, data loss caused by your actions or by third-party failures, or unauthorized access resulting from your failure to secure your credentials.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify and hold harmless First Gear AI LLC, its owners, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of our services, your violation of these Terms, or your violation of any law or third-party rights.

Dispute Resolution

Before filing any formal claim, you agree to contact us at hello@firstgear.ai and attempt to resolve the dispute informally for at least 30 days. These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes not resolved informally shall be resolved in the state or federal courts located in Travis County, Texas.

Modifications to Terms

We may update these Terms from time to time. When we make material changes, we will update the date at the top of this page and notify you by email at least 14 days before the changes take effect. Your continued use of our services after the effective date constitutes acceptance of the updated Terms. If you do not agree to updated Terms, you may cancel your subscription before the changes take effect.

SMS Messaging Terms

Program Name: First Gear AI

Program Description: First Gear AI sends SMS messages to customers and prospects who opt in, including appointment reminders, account and service updates, onboarding instructions, and occasional promotional messages.

Message Frequency: Message frequency varies.

Cost: Message and data rates may apply.

Opt-Out: You can opt out at any time by replying STOP to any message. After replying STOP, you will receive a one-time confirmation message and no further messages will be sent.

Help: Reply HELP for assistance, or contact customer support at hello@firstgear.ai.

Carrier Disclosure: Carriers are not liable for any delayed or undelivered messages.

Privacy: For information on how we handle phone numbers and SMS consent, see our Privacy Policy. Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Miscellaneous

These Terms, together with our Privacy Policy, Refund and Cancellation Policy, Acceptable Use Policy, AI Terms, and Data Processing Addendum, constitute the entire agreement between you and First Gear AI LLC regarding your use of our services. If any provision is found to be unenforceable, the remaining provisions remain in full effect. Our failure to enforce any provision does not constitute a waiver of that provision. You may not assign your rights under these Terms without our written consent.

Contact Us

If you have questions about these Terms, contact us at hello@firstgear.ai.

First Gear AI LLC
5900 Balcones Drive STE 100
Austin, TX 78731